Mazda just announced some important news. Neither more nor less than warranty extension of its entire range of products, something that all buyers will undoubtedly appreciate and that, on the other hand, will generate greater attractiveness for the company.
Specifically, Mazda offers from September 1, 2022 a total of six years or 150.000 kilometers, whichever comes first. In this way, they double the coverage they previously offered. The objective of the automobile company with this movement is to improve the customer experience.
Years ago, Mazda began a path to improve the customer experience and settle in the premium segment, not only for the quality of its cars, but for everything that its services entail.
Another pillar of the program Mazda Unique Experience is the improvement of connectivity in all areas. To the possibility of accessing remote control car functions, the diagnosis by the dealer via online is added thanks to the connected vehicles or even the software update of the vehicle without having to go to the workshop (OTA updates).
The Japanese company has been approaching premium manufacturers. To do this, they offer this type of services and improvements that make it easier for customers, as well as a better quality perceived by the user in all areas.
This new guarantee, which doubles the coverage period to 6 years, is a true reflection of the quality of the product and the brand's commitment to the well-being of its buyers.
All this is reflected in the high levels of satisfaction that the brand's customers have. And proof of this is the high level of fidelity in after-sales services, as well as the results obtained in the quality surveys.
Source - Mazda